Company: Kineya Mugimaru

Salary: Competitive

This is an exciting opportunity to join Kineya UK as a front of house member. Your role will be to guarantee that guests enjoy a flawless dining and takeaway experience, while working with a front of house team and back of house team.

Responsibilities:

• Greeting customers on arrival – Manning the entrance to the venue and welcoming guests.
• Delivering exceptional service – Exceeding the expectations of customers throughout their visit, including taking, providing recommendations, and responding to queries promptly.
• Resolving complaints – Handling customer complaints directly or escalating to supervisors when needed.
• Maintaining the company standard hygiene and food safety.
• Liaising with other teams – Working closely with team members in other areas of the business, to create a seamless experience for the customer, e.g. kitchen staff.

Requirements:

• Full-time availability with flexibility and ability to work evenings, weekends, and holidays as needed.
• Excellent interpersonal skills and the ability to make guests feel welcome and well cared for.
• The ability to work closely with other team members during a shift.
• Addressing guest complaints efficiently and effectively to ensure overall customer satisfaction.
• Being able to multi-task and juggle competing priorities throughout a shift.
• Detailed knowledge of a specific food or beverage function related to the role, for example Japanese cuisine.
• Understanding of how hospitality venues run on a day-to-day basis including staff rostering, opening and closing routines, and cleaning protocols.
• Knowledge and application of industry software and systems including taking delivery orders and settle payments.